ServiceNow Certified Implementation Specialist – IT Service Management — Question 132
What are key relationships between Changes and Incidents? (Choose two.)
Answer options
- A. Incidents autoclose upon closure of a related Change
- B. Incidents can be caused by a Change
- C. A Change can resolve Incidents
- D. Incident owners are part of the change approval workflow
Correct answer: B
Explanation
The correct answer is B, as Changes can indeed cause Incidents if a modification leads to an issue. Option A is incorrect because incidents do not typically autoclose based on Change closure, while C is not accurate as a Change does not inherently resolve Incidents, and D is misleading because incident owners are not usually part of the change approval workflow.