ServiceNow Certified Implementation Specialist – IT Service Management — Question 131

In release management, what controls the movement of the state from Scoping to Awaiting Approval?

Answer options

• A. Manual state selection
• B. Workflow
• C. State model
• D. Flow

Correct answer: A

Explanation

The correct answer is A, as the movement from Scoping to Awaiting Approval is determined by the manual choice of the state by users. Options B, C, and D refer to broader concepts or structures that do not specifically dictate this state transition.