ServiceNow Certified Implementation Specialist – IT Service Management — Question 13

On a Change Approval Definition record, what does the ‘wait for’ condition define?

Answer options

• A. Whether the change approval is sent to an individual user or a group
• B. The state the change must be in before the approval notifications can be sent
• C. The number or percentage of users from the approval group that must approve the change
• D. The fields that must be populated before the approval can be requested

Correct answer: C

Explanation

The correct answer, C, highlights that the 'wait for' condition determines the necessary number or percentage of approvals needed from the designated group. Option A is incorrect because it focuses on the recipient of the approval rather than the approval criteria. Option B addresses the state of the change, which is not what the 'wait for' condition defines. Option D relates to the required fields for making a request, not the approval process itself.