ServiceNow Certified Implementation Specialist – IT Service Management — Question 12

Problem and Problem Task records, move automatically from New to Assess states, when which fields are filled? (Choose two.)

Answer options

• A. Short Descriptor
• B. State
• C. Assigned to
• D. Configuration Item

Correct answer: B, C

Explanation

The fields 'State' and 'Assigned to' are essential for moving Problem and Problem Task records from New to Assess. If these fields are not filled, the records cannot trigger the automated transition, while the other options do not directly influence this state change.