ServiceNow Certified Implementation Specialist – IT Service Management — Question 11

Users with which role can Communicate a workaround or fix? (Choose two.)

Answer options

• A. itil_admin
• B. problem_coordinator
• C. problem_task_analyst
• D. problem_admin

Correct answer: B, D

Explanation

The roles of problem_coordinator (B) and problem_admin (D) are responsible for managing problems and solutions, which includes the ability to communicate workarounds or fixes. The itil_admin (A) and problem_task_analyst (C) do not have the same level of authority to communicate fixes, making them incorrect choices.