ServiceNow Certified Implementation Specialist – IT Service Management — Question 127

What is the trigger for the Change - Normal - Assess Flow?

Answer options

• A. A Change request using the Normal Change model is moved to the Assess state
• B. A Change request using the Normal Change model is created
• C. A Change request using the Normal Change model is Low Risk, and is moved to the Assess state
• D. A Change request using the Normal Change model is Assigned to a group

Correct answer: A

Explanation

The correct answer is A because the Assess Flow is triggered specifically when a Change request transitions into the Assess state. The other options describe different stages or conditions of the Change request that do not directly initiate the Assess Flow.