ServiceNow Certified Implementation Specialist – IT Service Management — Question 126

Where are the technical approvals defined, that are executed in the Change - Normal - Assess flow?

Answer options

• A. Change Approval Policy
• B. Change Assess Approval Subflow
• C. Change Approval Matrix
• D. Change Approval Subflow

Correct answer: A

Explanation

The correct answer is A, as the Change Approval Policy outlines the criteria and process for technical approvals within the Change - Normal - Assess flow. The other options, while related, either refer to specific subflows or matrices that do not define the approvals directly.