ServiceNow Certified Implementation Specialist – IT Service Management — Question 125

Your customer has an external system, which is used to perform changes. Your customer wants to capture these changes in your instance for reporting and CMDB maintenance purposes.

What baseline Change Model supports this scenario?

Answer options

• A. Cloud Infrastructure
• B. Automated Changes
• C. Retroactive Changes
• D. Change Registration
• E. Unauthorized Changes

Correct answer: D

Explanation

The correct answer is D, Change Registration, as it specifically pertains to capturing changes made externally for documentation and reporting. The other options do not address the need for recording changes made through external systems, as they relate to different types of change management processes.