ServiceNow Certified Implementation Specialist – Field Service Management — Question 43

What factors does intraday schedule automation consider? (Choose three.)

Answer options

• A. Number of tasks completed yesterday
• B. Time of day
• C. Number of incomplete tasks pending
• D. Whether the agent is running early or late
• E. Number of tasks scheduled for tomorrow

Correct answer: C, D

Explanation

The correct answers, C and D, focus on the current workload and the agent's performance, which are crucial for effective intraday scheduling. Options A, B, and E do not directly impact the immediate scheduling decisions, as they pertain to past performance or future planning rather than current task management.