ServiceNow Certified Implementation Specialist – Field Service Management — Question 44

Where can dispatchers view real-time locations of agents?

Answer options

• A. Agent map
• B. My task map
• C. Manager map
• D. Dispatch map

Correct answer: D

Explanation

The correct answer is D, Dispatch map, as it is specifically designed for dispatchers to track the real-time locations of agents. The other options do not provide this capability for monitoring agent locations.