ServiceNow Certified Implementation Specialist – Field Service Management — Question 42

What actions can an agent perform when removing a part from a task? (Choose two.)

Answer options

• A. Donate the part to a local warehouse
• B. Set the part as defective
• C. Throw away the part
• D. Set the asset status to available, but defective
• E. Replace the part

Correct answer: B, C

Explanation

The correct answers are B and C because marking the part as defective and throwing it away are valid actions when a part is removed from a task. Options A, D, and E are incorrect because they involve donating, changing the asset status, or replacing the part, which are not actions specifically associated with removing a part.