ServiceNow Certified Implementation Specialist – Field Service Management — Question 40

Users can be assigned work order tasks and edit these records if they: (Choose two.)

Answer options

• A. Belong to the Dispatch Group the task is assigned to
• B. Are assigned the wm_edit role
• C. Are assigned the wm_agent role
• D. Belong to the Assignment Group the task is assigned to

Correct answer: A, D

Explanation

The correct answers are A and D because users must belong to the specific groups that the tasks are assigned to in order to edit them. Options B and C, while roles may grant permissions, do not specifically relate to the assignment and dispatch groups required for work order tasks.