ServiceNow Certified Implementation Specialist – Field Service Management — Question 39

Which operational role typically creates personal events for an agent's calendar?

Answer options

• A. wm_manager
• B. wm_agent
• C. wm_dispatcher
• D. wm_admin

Correct answer: B

Explanation

The correct answer is B, wm_agent, as this role is specifically responsible for managing an agent's personal calendar events. The other roles, such as wm_manager, wm_dispatcher, and wm_admin, do not focus on personal event creation for agents in the same way.