ServiceNow Certified Implementation Specialist – Field Service Management — Question 38

What do administrators use to create questionnaires for work orders and work order tasks?

Answer options

• A. Process Automaton Designer
• B. Targeted Communication
• C. Survey Designer
• D. Assessment Designer

Correct answer: C

Explanation

The correct answer is C, Survey Designer, as it is specifically designed for creating questionnaires. Options A, B, and D do not serve this purpose; Process Automaton Designer is for automating processes, Targeted Communication focuses on messaging, and Assessment Designer is aimed at creating assessments, not surveys.