ServiceNow Certified Implementation Specialist – Field Service Management — Question 23

A regional bank servicing its Automated Teller Machines (ATMs) is an example of what type of field service?

Answer options

• A. Reactive field service
• B. Internal field service
• C. External field service
• D. Predictive field service

Correct answer: B

Explanation

The correct answer is B, as internal field service refers to the maintenance and support provided within the organization, such as servicing ATMs owned by the bank. Options A and D are incorrect because they refer to services responding to issues after they occur or anticipating problems, respectively, while option C is not applicable since external field service would involve servicing equipment owned by outside entities.