ServiceNow Certified Implementation Specialist – Field Service Management — Question 22

When you book an appointment, the timezone of appointment slots will be displayed based on? (Choose two.)

Answer options

• A. The location where the appointment for the task is scheduled
• B. Timezone that is specified m the user contact record
• C. The Timezone of the available agent
• D. The location of the available agent

Correct answer: A, B

Explanation

The correct answers are A and B because the timezone is influenced by the location where the appointment is set and the timezone in the user contact record. Options C and D are incorrect as they do not affect how the appointment timezone is displayed.