ServiceNow Certified Implementation Specialist – Field Service Management — Question 24

What field service model is used for maintenance at regular intervals?

Answer options

• A. Predictive
• B. Project
• C. Reactive
• D. Planned

Correct answer: D

Explanation

The correct answer is D, Planned, as it refers to maintenance that occurs at set intervals to prevent issues. Predictive maintenance (A) relies on data analytics to foresee failures, Project (B) pertains to one-time initiatives, and Reactive (C) responds to failures after they occur, making them unsuitable for regular maintenance.