ServiceNow Certified Implementation Specialist – Field Service Management — Question 12

In the Auto-Assignment Confirmation pop up window, what is the category of a previously assigned task which was unassigned, but, then, could not be assigned to any agent?

Answer options

• A. Not Assigned
• B. Unassigned
• C. Reassigned
• D. Assigned

Correct answer: A

Explanation

The correct answer is 'Not Assigned' because it accurately reflects the status of the task that cannot be allocated to any agent. 'Unassigned' implies it was never assigned, 'Reassigned' suggests it was assigned to a different agent, and 'Assigned' indicates it is currently allocated, which is not the case here.