ServiceNow Certified Implementation Specialist – Field Service Management — Question 13

When can work order tasks be dispatched?

Answer options

• A. Parts have been sourced
• B. Field agent is assigned
• C. Customer books an appointment
• D. Dispatch group is assigned

Correct answer: A

Explanation

The correct answer is A because work order tasks can only be dispatched once the necessary parts are available. Options B, C, and D may involve other logistical aspects but do not directly enable the dispatching of tasks without the sourced parts.