ServiceNow Certified Implementation Specialist – Field Service Management — Question 11

How do you prevent a task which has been rejected by an agent from being dynamically assigned to the same agent in the next 24 hours?

Answer options

• A. Configure custom assignment rules
• B. Configure the rejected technician duration system property
• C. Configure unassignment constraints for dynamic scheduling
• D. Configure agent task rejection preferences

Correct answer: B

Explanation

The correct answer is B because configuring the rejected technician duration system property specifically addresses the time frame in which a rejected task will not be reassigned to the same agent. The other options do not provide a direct solution for managing the time constraints related to task reassignments after rejection.