ServiceNow Certified Implementation Specialist – Deployment and Field Service Management — Question 8

A CMDB Administrator wants only the CIs of Principal Classes to appear in CI reference fields, for example the CI reference fields accessible from an Incident Form.
Where does the CMDB Administrator designate Principal Classes?

Answer options

• A. CI Class Manager
• B. CMDB Workspace
• C. CMDB Data Manager
• D. System Properties

Correct answer: A

Explanation

The correct answer is A, CI Class Manager, because this is the tool used to manage and define the Principal Classes in the CMDB. The other options do not provide the functionality needed to designate Principal Classes specifically for CI reference fields.