ServiceNow Certified Implementation Specialist – Deployment and Field Service Management — Question 6

The CMDB Configuration Management team has successfully developed a healthy and trusted CMDB. They have integrated discovered infrastructure data, accurately referenced non-discoverable data (such as change and support group information), and made the CMDB service-aware using Service Mapping.
Which field on an Incident form is automatically populated after a CI is selected that references an appropriate support group?

Answer options

• A. Support Group
• B. Approval Group
• C. Change Group
• D. Assignment Group
• E. Managed by Group

Correct answer: D

Explanation

The correct answer is D, as the Assignment Group field is designed to be auto-filled based on the CI selection that corresponds to the support group. The other options, while related to support and approval processes, do not automatically update in response to the selected CI.