ServiceNow Certified Implementation Specialist – Deployment and Field Service Management — Question 4

A CMDB Administrator is reviewing the health of the CMDB and notices a large percentage of the Hardware CIs are missing serial numbers. The Administrator is concerned this may cause duplicate CIs and would like to resolve the issue in a timely manner.
What structured guidelines provided by ServiceNow are available to troubleshoot and resolve the issue?

Answer options

• A. CMDB Health Dashboards Playbooks
• B. CSDM Now Create Playbooks
• C. CSDB Data Foundations Dashboard Playbooks
• D. CSDM Data Foundations Dashboard Playbooks

Correct answer: C

Explanation

The correct answer is C because the CSDB Data Foundations Dashboard Playbooks provide specific guidelines for managing and resolving issues related to CIs, including those missing serial numbers. Options A, B, and D do not directly address the structured approach needed for this particular scenario.