ServiceNow Certified Implementation Specialist – Deployment and Field Service Management — Question 3

A CMDB Administrator is asked to clean up the CMDB duplicates.
What is the preferred way to manage this task?

Answer options

• A. My Tasks in the Application Navigator
• B. The de-duplication task module
• C. The de-duplication dashboard on the CMDB workspace

Correct answer: C

Explanation

The de-duplication dashboard on the CMDB workspace provides a comprehensive view and tools specifically designed for identifying and managing duplicates effectively. While 'My Tasks' and the de-duplication task module can assist in the process, they do not offer the same level of focused functionality for this specific cleanup task.