ServiceNow Certified Implementation Specialist – Customer Service Management — Question 62

From what places in SN can an agent create a case? (Choose three.)

Answer options

• A. Customer Service Application
• B. Contact
• C. Account
• D. Chat

Correct answer: A, B, C

Explanation

The correct options, A, B, and C, represent the platforms within ServiceNow where an agent can initiate a case, as they are designed for case management. Option D, Chat, does not directly facilitate case creation in the same way as the other options.