ServiceNow Certified Implementation Specialist – Customer Service Management — Question 63

When the virtual agent plugin is installed NLU is activated but is not available for use until what two configurations are completed? (Choose two.)

Answer options

• A. Choose the NLU service provider
• B. In the NLU Settings configure the Intent confidence threshold
• C. Enable NLU in Virtual Agent
• D. In the NLU Settings configure the Entity confidence threshold

Correct answer: A, C

Explanation

The correct answers are A and C because selecting the NLU service provider and enabling NLU in Virtual Agent are essential steps to make NLU functional. Options B and D, while related to configuration, do not directly enable NLU for use.