ServiceNow Certified Implementation Specialist – Customer Service Management — Question 61

Which of the following are true regarding integrating a ServiceNow Knowledge base with external content? (Choose two.)

Answer options

• A. Imported external articles appear as attachments in ServiceNow
• B. Only applications that allow WebDAV connections can be integrated
• C. The imported article will have the same category it had in the source knowledge base
• D. SharePoint blocks this integration

Correct answer: A, B

Explanation

Option A is correct because imported external articles do indeed appear as attachments within ServiceNow. Option B is also correct since only applications that support WebDAV can be integrated. Options C and D are incorrect; the imported article does not necessarily keep its original category, and SharePoint does not inherently block this type of integration.