ServiceNow Certified Implementation Specialist – Customer Service Management — Question 60

Which of the following child case states would cause parent - child case synchronization to fail? (Choose three.)

Answer options

• A. Resolved
• B. In Progress
• C. Awaiting Info
• D. New
• E. Closed
• F. Cancelled

Correct answer: A, E, F

Explanation

The correct answers, A (Resolved), E (Closed), and F (Cancelled), indicate that the child cases have reached a final state where they cannot be synchronized with the parent case. In contrast, B (In Progress), C (Awaiting Info), and D (New) are active statuses that allow for synchronization as they still require action or updates.