ServiceNow Certified Implementation Specialist – Customer Service Management — Question 30

What action can be performed by a Partner Admin (sn_customerservice.partner_admin) and NOT by a Partner (sn_customerservice partner) in the Customer Service Portal?

Answer options

• A. Can view assets belonging to their partner accounts
• B. Can create, view, and edit cases for their partner accounts
• C. Can resolve cases reported by their partner accounts
• D. Can create and update contacts for their partner accounts

Correct answer: D

Explanation

The correct answer is D because only Partner Admins have the authority to create and update contacts for their partner accounts. Partners can view assets, create, view, and edit cases, and resolve cases, but they lack the permissions necessary to manage contacts.