ServiceNow Certified Implementation Specialist – Customer Service Management — Question 29

From a security perspective, scoping brings several benefits: (Choose two.)

Answer options

• A. Improves instance security by limiting accessibility to other applications on the instance
• B. Provides CSM teams the autonomy and control needed to configure and manage the CSM application, but not the CSM Service Portals
• C. IT can manage and control the pace of the CSM teams because dependencies have been put in place
• D. The scope holds the records and acts as a container for the desired Customer Service Management Applications

Correct answer: A, D

Explanation

Option A is correct because scoping enhances security by limiting which applications can interact with each other, thus reducing vulnerabilities. Option D is also correct as it explains that the scope serves as a container for records and applications, which helps in organizing and securing them. Options B and C are not directly related to security benefits of scoping.