ServiceNow Certified Implementation Specialist – Customer Service Management — Question 31

Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)

Answer options

• A. Manage requests
• B. Execute assigned tasks
• C. Close work orders
• D. Manage cases
• E. Manage assets

Correct answer: B, C, E

Explanation

The correct answers are B, C, and E because the Field Service Management Application allows users to perform these tasks offline, ensuring continuation of work in areas without connectivity. Options A and D are not available for offline use, as they typically require real-time data access.