ServiceNow Certified Implementation Specialist – Customer Service Management — Question 255

How can multiple service catalogs be made available on the Customer Service Portal?

Answer options

• A. Include them in the list of service catalogs on the Customer Service Portal record
• B. Add them to the list of service catalogs in the Customer Service Portal header widget options
• C. Only the Customer Service service catalog can be used on the Customer Service Portal
• D. Create user criteria for each of the applicable service catalogs

Correct answer: A

Explanation

The correct answer is A because including the service catalogs in the Customer Service Portal record allows them to be accessible on the portal. Option B is incorrect as it refers specifically to the header widget options, which do not determine overall service catalog availability. Option C is wrong since it inaccurately states that only one catalog can be used, while D is not the primary method for making catalogs available on the portal.