ServiceNow Certified Implementation Specialist – Customer Service Management — Question 256

Depending on which CSM workspace you are operating within, certain steps can be applied to configure the form header. Which of the following is correct regarding form headers in the CSM Configurable workspace?

Answer options

• A. The form header's secondary values can only he displayed above the ribbon components
• B. The form header's primary values can be displayed in the contextual side panes instead of above the ribbon components
• C. The form header's secondary values can be displayed in the contextual side panel instead of above the ribbon components
• D. The form header for the case form can display five levels of field values from the case table

Correct answer: C

Explanation

The correct answer is C because it accurately states that secondary values can be shown in the contextual side panel, which is a feature of the CSM Configurable workspace. Options A and B are incorrect as they misrepresent the display capabilities of the form header values. Option D is also incorrect as it doesn't pertain to the specific functions of the form headers in this context.