ServiceNow Certified Implementation Specialist – Customer Service Management — Question 239

Which service catalogs are available in the base instance customer portals? (Choose two.)

Answer options

• A. Consumer Service
• B. Customer Service
• C. Partner Service
• D. Product Service

Correct answer: A, B

Explanation

The correct answers are A and B because the base instance customer portals typically include Consumer Service and Customer Service catalogs. Options C and D are not standard offerings in these portals and therefore do not apply.