ServiceNow Certified Implementation Specialist – Customer Service Management — Question 238

What action to be taken if the product has no configurable attributes?

Answer options

• A. Optimize data in the Install Base Item table
• B. Create new child table for Install Base Item
• C. Group into existing extended Install Base Item table
• D. Store it in the baseline Install Base Item table

Correct answer: D

Explanation

The correct action is to store it in the baseline Install Base Item table, as this is the appropriate location for products without configurable attributes. The other options involve unnecessary actions like optimizing or creating new tables, which are not needed when no configurable attributes exist.