ServiceNow Certified Implementation Specialist – Customer Service Management — Question 240
In the base instance, cases are automatically closed after how many days?
Answer options
- A. Cases are not automatically closed by default
- B. 5 days
- C. 3 days
- D. 10 days
Correct answer: A
Explanation
The correct answer is A because, in the base instance, cases do not get closed automatically unless configured to do so. The other options suggest specific time frames for automatic closure, which are not applicable in the default settings.