ServiceNow Certified Implementation Specialist – Customer Service Management — Question 234
What should be done if an attribute about an Install Base item is merely for informational purposes?
Answer options
- A. Include it in the entitlement details
- B. Track it as an Install Base characteristic
- C. Document it in the product manual
- D. Create an Install Base custom field
Correct answer: B
Explanation
The correct answer, B, is appropriate because tracking it as an Install Base characteristic clearly identifies it as part of the item's attributes without implying it affects entitlements or requires documentation. The other options are incorrect because including it in entitlement details or the product manual does not align with its informational purpose, and creating a custom field may be unnecessary if it’s purely for information.