ServiceNow Certified Implementation Specialist – Customer Service Management — Question 228

What is included in an account relationship record? (Choose three.)

Answer options

• A. Primary contact
• B. Parent/Child related records
• C. The account relationship type that this relationship record is based on
• D. A target account
• E. A source account

Correct answer: B, C, D

Explanation

The correct answers are B, C, and D, as they all pertain directly to the structure and purpose of account relationship records. Option A is incorrect because while a primary contact may be associated with an account, it is not a component of the relationship record itself. Option E is also not included as it does not represent a type of account relationship.