ServiceNow Certified Implementation Specialist – Customer Service Management — Question 21

The self-registration feature enables new customer contacts to submit registration requests from the customer portal. Which role is responsible for creating the unique registration code for each account?

Answer options

• A. Customer Service Manager (sn_customerservice_manager)
• B. System administrator (admin)
• C. Service organization administrator (sn_customerservice.service_organization_admin)
• D. Customer admin (sn_customerservice.customer_admin)

Correct answer: B

Explanation

The System administrator (admin) is responsible for creating unique registration codes, as this role has the necessary permissions to manage system-level configurations. Other roles, such as Customer Service Manager and Customer admin, focus on customer interactions rather than system administration tasks, and the Service organization administrator has a different scope of responsibilities related to service organization management.