ServiceNow Certified Implementation Specialist – Customer Service Management — Question 22

With the Auto Close Resolved Cases flow enabled, and using its default settings, when will a reminder be sent to a non-responsive customer0

Answer options

• A. After 3 days
• B. After 5 days
• C. After 1 day
• D. After 7 days

Correct answer: B

Explanation

The correct answer is B, as the default configuration sends a reminder to the non-responsive customer after 5 days. Answers A, C, and D are incorrect because they do not align with the default timing set for reminders in the Auto Close Resolved Cases flow.