ServiceNow Certified Implementation Specialist – Customer Service Management — Question 20

Which social media channels are NOT available out-of-box?

Answer options

• A. Facebook
• B. Twitter
• C. LinkedIn
• D. All of the above
• E. None of the above

Correct answer: C

Explanation

LinkedIn is typically not included as a standard option in many applications, making it the correct answer. Facebook and Twitter are commonly available out-of-the-box. Thus, options A and B are incorrect, and D and E do not accurately reflect the availability of LinkedIn.