ServiceNow Certified Implementation Specialist – Customer Service Management — Question 200

If the CSM Demo Data Plugin has been installed what are two options either of which will prepare that instance to be used as part of the release path to production? (Choose two.)

Answer options

• A. Zboot the instance
• B. Disable the Case Interceptor
• C. Remove the Demo Data via a HI Request
• D. Clone back to this instance from a valid instance

Correct answer: C, D

Explanation

Removing the Demo Data via a HI Request (C) ensures that the instance is not cluttered with sample data, making it suitable for production. Cloning back to this instance from a valid instance (D) allows for restoring necessary configurations and data that are aligned with production standards. The other options do not effectively prepare the instance for a production environment.