ServiceNow Certified Implementation Specialist – Customer Service Management — Question 199

Which roles are responsible for maintaining account team membership? (Choose two.)

Answer options

• A. Customer Admin [sn_customerservice.customer.admin]
• B. Customer Case Manager [sn_customerservice.customer_case_manager]
• C. System Administrator [admin]
• D. Customer Service Manager [sn_customerservice_manager]

Correct answer: C, D

Explanation

The System Administrator (C) and Customer Service Manager (D) are tasked with overseeing account team membership due to their roles in managing user permissions and service processes. The Customer Admin (A) and Customer Case Manager (B) have different responsibilities that do not include maintaining account team membership.