ServiceNow Certified Implementation Specialist – Customer Service Management — Question 198

Which services does a Customer (sn_customerservice.customer) have access to? (Choose two.)

Answer options

• A. Can research questions issues, or problems, and create view and edit cases for only their own accounts
• B. Can assign the roles to other contacts in the same account
• C. Can view assets belonging to their account
• D. Can edit information or roles for existing contacts

Correct answer: A, C

Explanation

The correct answers are A and C because a Customer can indeed research their own issues and manage cases related to their account, as well as view their account's assets. Options B and D are incorrect because Customers do not have the ability to assign roles to others or edit information for existing contacts.