ServiceNow Certified Implementation Specialist – Customer Service Management — Question 197

What is the most efficient way to get cases to be dosed automatically after a few days?

Answer options

• A. Set the property glide.auto.close.cases resolved to true
• B. Create a workflow associated with cases with a timer that changes the state after a few days
• C. Create a Scheduled job that looks at the resolved_at date
• D. Activate the Auto Close Resolved Cases flow

Correct answer: D

Explanation

The correct answer is D because activating the Auto Close Resolved Cases flow directly automates the process of closing cases after they have been resolved for a specified duration. Options A and C do not provide a fully automated solution, while B involves additional complexity by requiring a custom workflow instead of utilizing an existing automated flow.