ServiceNow Certified Implementation Specialist – Customer Service Management — Question 196

When are child cases updated from the parent case?

Answer options

• A. Clicking on the Child Sync UI
• B. Scheduled Job
• C. Automatically upon update of parent
• D. When the Sync scheduled job runs

Correct answer: C

Explanation

The correct answer is C because child cases are designed to update automatically whenever the parent case receives an update. The other options refer to manual actions or scheduled tasks, which do not trigger immediate updates to child cases.