ServiceNow Certified Implementation Specialist – Customer Service Management — Question 195

Which of the following is correct regarding the social med a channel?

Answer options

• A. Cases cannot be created from any of the social channels
• B. Cases are NOT created automatically from any of the social channels
• C. Cases can be created automatically depending on which social channel is used
• D. Cases are created automatically from all of the social channels

Correct answer: C

Explanation

The correct answer is C because cases can indeed be created automatically depending on the specific social media channel utilized. Options A and B are incorrect as they imply that no cases can be generated at all from social channels, which is not accurate. Option D is also wrong because it suggests that all social channels will automatically create cases, which is not the case.