ServiceNow Certified Implementation Specialist – Customer Service Management — Question 201

After installing the Performance Analytics Content Pack for Customer Service, which job must be run to retrieve daily case data from previous months?

Answer options

• A. Customer Service Historic Data Collection
• B. Customer Service Initial Data Collection
• C. Customer Service Daily Data Collection
• D. Customer Service Case Data Collection

Correct answer: A

Explanation

The correct answer is A, Customer Service Historic Data Collection, as it specifically retrieves historical data, including case data from previous months. Options B and C are focused on initial and daily data collection, which do not pertain to retrieving historical data, while option D does not cover the requirement of collecting data from prior months.