ServiceNow Certified Implementation Specialist – Customer Service Management — Question 171

Service-aware Install Base consists of which entities? (Choose three.)

Answer options

• A. Installed Products
• B. Install Base Items
• C. Assets
• D. Sold Products
• E. Configuration Items

Correct answer: A, B, D

Explanation

The correct components of the Service-aware Install Base are Installed Products, Install Base Items, and Sold Products. Assets and Configuration Items do not specifically pertain to the concept of a Service-aware Install Base, making them incorrect choices.