ServiceNow Certified Implementation Specialist – Customer Service Management — Question 170

Which of the following features are specific to CSM Workspaces and will not be found in the Platform UI view? (Choose two.)

Answer options

• A. Special handing notes
• B. Lookup and verify
• C. Related search
• D. Agent assist

Correct answer: B, D

Explanation

The features 'Lookup and verify' and 'Agent assist' are specifically designed for CSM Workspaces, providing functionalities that enhance the user experience in that environment. In contrast, 'Special handing notes' and 'Related search' are features that can be found within the Platform UI view, making them not exclusive to CSM Workspaces.